Return, Refund & Exchange Policy

Effective Date: June 2025

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return, refund, or exchange in accordance with the following terms.

For details regarding shipping times, costs, and cancellations, please refer to our Shipping Policy.

1. Return & Exchange Window

• You have 28 days from the date of receiving your order to request a return or exchange.

• Items must be in new or lightly used condition, with original packaging, tags, and accessories included.

2. Return & Exchange Process

1. Contact us at admin@pankitchen.shop within 28 days of delivery.

2. Provide your order number and the reason for your return or exchange.

3. Once approved, please send the item to our Singapore returns address:

   PG-Control Returns Department
   9 Winstedt Rd
   Singapore 227976

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds

• Refunds will be processed to the original payment method.

• Refunds are issued within 14 days after we receive and approve your returned item.

4. Exchanges

• Exchanges are allowed within 21 days of delivery.

• If you wish to exchange for a different product, please specify this when contacting us.

• Replacement items will be shipped after we receive and inspect your returned product.

5. Non-Returnable/Non-Exchangeable Items

The following items cannot be returned or exchanged:

• Gift cards

• Customized or personalized items

6. Damaged or Defective Items

• If your order arrives damaged or defective, please contact us within 10 days of delivery with clear photos and your order number.

• We will arrange a replacement or full refund at no additional cost.